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Fees and Billing: Cupid and Hotlist: General Information: Login/(Access) Issues: Members Issue: Your Profile: Other Features: FEES AND BILLING
How much does it cost?
It costs nothing to register and become a standard member. However, to fully utilise the services/benefit of the site, you need to become a subscribed member, and the fees are as follows: 12 month’s subscription costs just £25.00 6 months subscription costs just £20.00 only.

How do I pay?
Credit or Debit Card via our secure server
Postal Order for the relevant amount sent to our office
Cheque drawn on an UK bank and sent to our office.

If paying by either Postal Order or Cheque, kindly provide your membership number and email address in case we need to contact you and to enable us to more quickly process your membership.
Can I get a refund if I resign? E.g. I subscribed for 1 year and have only used 1 month of it.
alt-desire.com does not normally give refunds, and does not pro-rata subscription.

Why was my credit card denied?
There are many reasons for this, but you can readily resolve any problems by contacting the card issuer. The main reasons for this are usually.
  • your card has expired
  • Your billing address does not match the card statement.

CUPID AND HOTLIST
What is the Cupid service and how do I use it?
The Cupid service allows you, as an Alt Desire.com member, to select a variety of personal characteristics that you’re looking for in a person, and the site will then notify you via emails of new Alt Desire.com members who match your preferences. In other words, you will receive prompt notification of new members without having to come to the site every day to look for them yourself.

How do I turn on/off my Cupid emails?
To turn on/off Cupid reports, please follow these steps:
  1. Log into the site using your username and password.
  2. Click on “My Profile” under “Member Menu” to the right.
  3. Scroll to the bottom of the page and click on “Update MyCupid”.
  4. Choose all the characteristics that you are looking for and click on “Submit” button at the bottom of the page. Scroll down to the bottom of the page and follow the instruction.
  5. To turn off Cupid Mail, Scroll down to the bottom of the page and click on “Turn off Cupid”
What is the "Hotlist" feature?
Your Hotlist is a list of members whom you are interested in. It maintains a link to their profile. When you do a search and click to view more information of a member, you will find to the right “Hot Member” under the Custom Menus. By clicking on “Hot Member”, the member is added to your Hotlist. You can later remove people from your Hotlist by clicking on the "Delete" checkbox next to their name, then clicking on the "Update Hotlist" button. This is found under “Communicator” in the Member Menu area.

GENERAL INFORMATION
What is Alt Desire?
Alt Desire exists to make it easy for individuals interested in dating persons of a different race to meet other like minded individuals, using the power of the internet. In other words, it is an internet based dating agency.

How does it work?
In its simplest form, a subscriber enters his or her details into our database, with information of the type of Partner they are looking for. The subscriber then sits back as our powerful database system goes to work. When it finds that special person, it will automatically alert the subscriber via the Cupid function.

Are members on this site screened?
Not always. A valid email address is required in order to obtain the full benefit of this site. Anyone abusing the services will be banned. However, our service is otherwise confidential. There is no way that we can do extensive background checks on members, and we expect you to understand that we cannot take responsibility for any pain, damage or suffering arising from your use of this site. Please use your common sense and be careful about giving out personal information to people you meet on this site.

What is the difference between entering guest user and a member?
AltDesire works on a membership system so that we are able to keep data files that contain your profile information etc. Guests may enter the site and browse the listings, but in order to post a profile and use the many features available on the site, you must become a member.

Is my private information and identity secure?
Yes it is very secure. There is no way that anyone else can come across your private information on our site. We even insist that you do not publicly disclose any private information, (such as name, address, phone number etc) about you on the site. Our concern for our members security is such that inclusion of such private information on the public area of our site is not permitted.

LOGIN ISSUES
If I forgot my password or Username, what do I do?
Simply follow the link to our home page and under members login section, click on “Forgot Password” for our automated password/Username lookup form. Your Username and Password is then emailed to your email account.

How do I change my password?
  1. Log into the site using your Username and password.
  2. Click on the "My Profile” and scroll down to where your password is
  3. Enter your new password in the appropriate box and click on the "Submit" button at the bottom of the page.
How do I change my email address?
  1. Log into the site using your Username and password.
  2. Click on the "My Profile” and scroll down to where your email address is.
  3. Enter your new email address in the appropriate box and click on the "Submit" button at the bottom of the page.

MEMBERSHIP ISSUES
How do I become a member, and what types of membership are available?
You become a member by filling in our simple registration information on our home page. Basically there are 2 types of membership.
1. Standard or Ordinary Members, for those who have not paid by subscribing.
2. Subscribed Members, for those who have paid by subscribing. Subscribed members get the full benefit of the site, including priority response to questions.


How do I search for members?
There are two ways that you can search our database: by username or by preferences. If you are looking for a specific person and you remember their Username, enter it in the "Username" field at the top of the Search Page. If you are not looking for a specific person, but rather someone who matches a description you give, then use the second form on the Search Page, which allows you to describe the kind of person you are looking for. You can search by almost any category of information that we keep track of, including sex, location, languages spoken, etc.

How do I send email to members?
Only Subscribed Members can initiate email contact with other members: To contact other members on AltDesire, please follow these steps:
  1. Log into the site using your username and password.
  2. Click on the "Search" link.
  3. Enter the username of the member you wish to contact into the "Username Search Form," or select your search preferences and click on the “Submit” button to see your results.
  4. Click on a “Send Message” icon below the member’s summary profile and proceed accordingly. Type the Subject, Write your message, and click on “Submit”, to send your message.
Standard (Non Paying) members: Standard members are allowed to view as many numbers of profiles as they wish but cannot email any member.

How do I get email from other members?
AltDesire uses a sophisticated emailing system. When you get mail, it goes into your mailbox on AltDesire, and you are also automatically notified in your private email address. (The sender does not get to see your private email address. This double emailing is driven by our database.) This will present you with a link back to alt-desire.com, where you can then log in as usual to read your mail.

How do I block a member from contacting me?
  • You have to be logged in with your membership detail.
  • Carry out a “Username” search of the member.
  • When the member’s detail appears, click on “View Profile”
  • When the next page appears, click on “block member” under the Custom menu to the right.
How do I send a member a kiss?
  • You need to be logged in with your membership detail.
  • Carry out a “Username” search of the member.
  • When the member’s detail appears, click on “View Profile”
  • When the next page appears, click on “Send a Kiss” under the Custom menu to the right.

YOUR PROFILE
Are profiles censored, and is there any limit to what I can put in my profile?
Not all profiles are censored. AltDesire Membership team approves most members profiles, when they are originally created as well as when they are modified. We reserve the right to refuse any profile or photograph that we feel is inappropriate for this site. Also, we ask that you do not put any personal information etc, in your profile, including but not limited to:
  • Any direct contact information (i.e., email addresses, URLs, phone numbers, full names, addresses)
  • Any location or descriptive information that threatens a member’s anonymity
  • Abusive language of any kind (i.e., vulgarity, racism)
  • Discussion or descriptions of illegal acts or behaviour (i.e., drug use, violence)
  • Business or political advertisements or solicitations
  • Material that exploits or solicits personal information from individuals under the age of 18
  • Unauthorised use of copyrighted or trademarked material
alt-desire.com does not accept content from: Individuals under the age of 18. Because this is a violation of our Terms of Use, repeat offences may result in the termination of your account without warning or refunds.

How long does it take to have my profile posted?
It usually takes 1-5 business days to have your profile posted, depending on how many people sign up each day. If 5 days have passed and your profile still has not been posted, please notify us via Contact Us page.

Do you have any tips on how to create profiles?
The number of replies you get from other members will depend greatly on the quality of your profile. Here are some helpful tips that will help you: Upload a photograph: People like to see whom they're writing to and as a result, profiles with photographs get up to ten times more clicks as profiles that don't have one. You can either upload a photo from a digital camera or a scanner.

Create a catchy title for your profile: When members search listings on the site, the title of your profile is listed next to your name. As a general rule, profile titles like "Hi!" does not catch people's attention, where as more personalised titles do. Think before you write: Feel free to write as much as you want in our essay portions of the sign-up pages. Tell other members about yourself, for instance: your likes and dislikes, things you enjoy doing, what line of work you're in, what your personality is like, even your hopes and dreams. The better your profile describes you, the more likely it is that others will read and respond to it. If you can't think of anything right away, you can always add more later. And don't forget to fill out the optional profile questions - these will also help other members get to know you even better.

How do I temporarily turn my listing off?
To "turn off" your profile so that other members cannot see it, please follow these steps:
  1. Log into alt-desire.com with your User name and password.
  2. Click on the "Control Panel" or “My Profile” link under Member Menu at the top right hand side of the page
  3. Click on “Suspend (my) Account” that appears in Red and follow the instruction.
  4. If you later want to reverse it, go back into the same page and click on “Activate Account”.
How do I permanently remove my listing and delete my account?
To permanently delete your profile, please follow the instructions below. This is not recommended as you cannot recover your profile if you later change your mind. Moreover, you can safely suspend your account and no one will be able to view your profile.
  • Log into the site using your username and password.
  • Click on the "My Profile" under Member Menu to the top right hand side of the page.
  • Click on Delete Profile and follow the simple instruction that follows.


  • How do I update my profile?
    To update your profile, please follow these steps:
    1. Log into the site using your username and password.
    2. Click on the "My Profile" under Member Menu to the top right hand side of the page.
    3. Make all necessary changes and then scroll to the bottom of the page and click “Save”.
    How do I fill in “Extensive Profiles”?
    Extensive profile exists to capture more information about you as an individual. It makes it easier for any potential “match” to get to know enough to evaluate you and vice versa. It is highly recommended that you should complete them all, although it is not compulsory. To update your extensive profile, please follow these steps:
    1. Log into the site using your username and password.
    2. Click on the "My Profile" under Member Menu to the top right hand side of the page.
    3. Scroll down to the bottom half of the page and click on the heading of the extensive profile that you want to update and proceed accordingly, making sure to save each page that you filled in.
    Why should I upload my photos?
    Looking at photos is an important part of most people's selection process. A nice picture of yourself adds personality and presence to your profile and profiles with photos get browsed ten times more often than those without photos.
    What are the guidelines for posting a photo?
    Photographs will not appear on the site until they are approved by our customer services. We reserve the right to reject any photo at our discretion. Our system automatically crops all photos to fit into our standard size.

    Photo Content
    Please adhere to the following guidelines:
    Nude, obscene, sexual or otherwise offensive photos will not be posted. Cartoon characters and photos of celebrities are copyrighted and will not be posted.
    You must be in the photo and clearly visible. Images of minors (children) will ensure rejection of the photograph.
    Photo Tips:
    Choose a recent photo that reflects your current appearance. Use a photo of yourself alone for your primary image.
    Try group photos for other non-primary images.
    How do I post a photo?
    We make it easy for you, by offering three ways to post a photo.

    Option 1: Upload a Photo

    Firstly you have to login into the site with your username and password. Click on “Upload Photos”, under Member Menu and follow the instructions.

    Once approved, uploaded photos will be posted as they are submitted. Our system automatically crops your photo if necessary before uploading it. Due to the volume of photos that we receive, it may take up to 5 working days for your photo to appear on your profile.

    Option 2: Email a Photo

    To help speed up the process when you email your photo, please include the following information:

    First and last name.
    alt-desire.com username.
    alt-desire.com registered email address.
    Birthdate (dd/mm/yyyy, to be used for verification purpose)
    Photo file as attachment.

    Only one photo per email please.
    Specify which photo you want to be your primary (if sending more than one). Send photos to photos@alt-desire.com Please send photos as attachments only. We cannot accept a picture embedded in an email.
    Other Features:
    All the other features listed below can be found under the Member Menu, once you have logged in. OTHER QUESTIONS
    How do I ask other questions?
    Please use the form at Contact Us page.

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